Post by account_disabled on Mar 7, 2024 5:13:06 GMT
Every company that competes in its market sector knows that each customer, in their own way, is unique . Between potential buyers who only get in touch to ask for information, others who make a one-off purchase and true loyal customers, knowing how to satisfy everyone's needs and expectations is essential. Let's see, today, what it means to have satisfied customers and what are the benefits that these bring in terms of ROI and sales. Satisfied customers: what distinguishes them? The relationships between a company and its public are often complex and constantly evolving.
The marketing campaigns launched by brands, which target a specific user base, try to intercept their needs and propose a product or service capable of satisfying them Hong Kong Telegram Number Data completely. When a user makes a purchase and is particularly satisfied, he or she will evaluate the company and its work positively, placing them in a favorable position compared to competitive alternatives. In similar cases, a satisfied customer transforms from being a potential opportunity to a real resource, reliable and willing to spend again if necessary. This figure, for obvious reasons, is not comparable to a still potential customer or to someone who, once the purchase is completed, will turn to the competition.
What are the advantages that this can bring to the company, once loyal? The advantages of having satisfied customers We have already talked in the past about how a satisfied and loyal customer turns out to be more profitable , when compared to a newly acquired one. By making repeated purchases over time, this can in fact fully repay us for the initial investment, increasing earnings in direct proportion to the quality and quantity of transactions. A customer's satisfaction will allow the company not only to acquire his contact in the best possible way, through a linear and autonomous customer funnel, but also to transform him into an "ambassador". How do you know that the customer is satisfied? From the word of mouth that this, in most cases, will start with his contacts.
The marketing campaigns launched by brands, which target a specific user base, try to intercept their needs and propose a product or service capable of satisfying them Hong Kong Telegram Number Data completely. When a user makes a purchase and is particularly satisfied, he or she will evaluate the company and its work positively, placing them in a favorable position compared to competitive alternatives. In similar cases, a satisfied customer transforms from being a potential opportunity to a real resource, reliable and willing to spend again if necessary. This figure, for obvious reasons, is not comparable to a still potential customer or to someone who, once the purchase is completed, will turn to the competition.
What are the advantages that this can bring to the company, once loyal? The advantages of having satisfied customers We have already talked in the past about how a satisfied and loyal customer turns out to be more profitable , when compared to a newly acquired one. By making repeated purchases over time, this can in fact fully repay us for the initial investment, increasing earnings in direct proportion to the quality and quantity of transactions. A customer's satisfaction will allow the company not only to acquire his contact in the best possible way, through a linear and autonomous customer funnel, but also to transform him into an "ambassador". How do you know that the customer is satisfied? From the word of mouth that this, in most cases, will start with his contacts.